Shipments and returns
Your pack shipment
Shipping to the Continental USA and EUROPE
Burntime offers free DHL Standard 3-4 business days delivery shipping on all watch orders ($15.00 value). Please note - due to the nature and value of the products we sell ALL packages will require an adult signature at the time of delivery. Unfortunately due to insurance restrictions we are not able to ship packages without requiring an adult signature. Expedited deliveries such as "Next Business Day" and "2nd (second) Business Day" deliveries are also available at an additional cost.
| SHIPPING METHOD | COST |
|---|---|
| DHL Standard (3 business days delivery) | Free ($15.00 Value) |
| DHL 2nd Day (2 business days delivery) | $25.00 ($40.00 Value) |
| DHL Next Day (next business day delivery) | $40.00 ($55.00 value) |
| DHL Priority Overnight delivery (delivery before 10:30 AM the next business day) | $65.00 ($80.00 value) |
Our preferred method of shipping is via DHL . Alternate shipping options and methods are available upon request. All packages shipped via Burntime are fully insured against loss, theft and damage during transit. Although DHL does not insure watches above $500, our packages are covered by an independent 3rd party insurance company. All packages are shipped with an "Adult Signature" requirement prior to release by the DHL driver. Before signing please inspect the package to ensure it has not been tampered with or damaged.
Shipping to an address other than the billing address
Due to the heightened risk of fraud associated with credit card purchases of high end luxury items such as watches and jewelry, Burntime prefers to ship all watches to the billing address. However we recognize the necessity for customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped to an address different than your billing address, we will require that an "alternate shipping address" be added to file with your credit card company. This is a very routine and simple process which should take only a few minutes.
- Call your bank customer service telephone number; the telephone number is on the back of your credit card (usually toll free).
- Ask the customer service representative to add an "Alternate Shipping Address to File" and give the representative the address to which you'd like us to ship the watch.
This security procedure benefits and protects both the consumer and Burntime from potential fraudulent orders. This procedure tells us that the cardholder has authorized Prestige Time LLC to ship the watch to an address other than the billing address.
Return Policy Conditions
- The Burntime return policy period begins from the day of receipt and is valid as long as the watch has not be worn or altered in any way.
- The watch must be return in the exact same condition it was shipped in.
- Please do not wear the watch at all until you are certain that you will be keeping the watch. We take detailed pictures of the watch prior to shipping and we will notice of the watch has been worn. Should the watch come back in a lesser condition than we shipped it, we retain the right to refuse accepting the watch back.
- The watch must be return with all accessories as it was shipped (such as the box, manual, warranty papers, stylus, extra links etc.)
- Returns will be credited in full minus a 2% restocking fee and original shipping & insurance charges.
- Restocking charges are waived on an exchange.